Enchanting Soul Journeys

I have responsibility to retain your data for a period of 7 years, it is part of the data protection policy as well as requirement under my insurance terms. 

As I work remotely I am unable to take written consent from you therefore you will be asked on the payment page to tick a box to confirm that you have read the following - how your data is held and give consent to the holding of your data before CONTINUING to payment.

Following the new General Data Protection Regulations (GDPR) that came into force on 25 May 2018. I am confirming how I use the personal data that I collect from you. At our first appointment I take standard personal contact details and relevant health/lifestyle details from you manually. I update these case history notes on a session by session basis, maintained as paper records, within my locked and secured space. This information helps me to do my job better for you. Legally all records must be retained for 7 years following the date of the last contact. 

I only hold your contact details on my computer and my smart phone. This is so I can manage communications with you be it by telephone, text messages or emails; this may be in order to make appointments, send guidance notes, information, invoices and receipts. All devices are password protected. You have the right to ask me to destroy these records but that request must sit within my legal commitments.

I am the only person who accesses your information and this will be kept strictly confidential. I never share your details with any third party organisations, unless required to do so by law. I will always inform you if this disclosure is necessary `and seek your permission and co-operation first. 

You have the right to be informed how I use your personal information, as well as the right to access these records or to have incorrect data rectified. You may request a copy of your records at any time. If you are unhappy with how I am handling your data, please raise your concerns with me first so that we can seek a resolution. If you are still not satisfied, you have the right to complain to the Information Commissioner's Office (ICO).